Return Policy

You have 30 days from the delivery date to request a return. Items should be unused, in original condition, and in the original packaging when possible.

How to start a return

Email support@tailtreatco.com with your order email, what you received, and photos if the item is damaged or wrong. We will confirm whether to send it back or issue a refund or replacement.

Refunds

Approved refunds go back to the original payment method through Stripe. Shipping you paid is refunded when we made an error (wrong, missing, or damaged item). Return shipping on change-of-mind returns is the buyer's responsibility unless we say otherwise.

Dropshipped goods

Because items ship from suppliers, some returns go back to the supplier rather than to us. We will give you the address and instructions. Do not send packages to us unless we ask you to.